FAQ

SHOP HOURS

The mambi SHOP is open and happily fulfilling orders Monday - Friday, 8:30 AM - 5:00 PM Pacific Time. Please note that orders will NOT be processed during weekends or holidays.

ORDERS
Can I add to my order?

Getting this awesome product out to you quickly is our #1 priority so unfortunately we are not able to add to or combine existing orders.

What forms of payment do you accept?

We gladly accept PayPal, Visa, MasterCard, American Express, Discover, JCB and Diners Club.

Getting an error message that your zip code is invalid at checkout?

Check to make sure that the billing address you entered matches the address on file with your credit card company.  That usually does the trick!

SHIPPING
Do you offer free shipping?

Yes we do!  All domestic orders over $75.00 ship FREE!  

When will my order ship?

Our normal processing time is 2-3 business days.

When will my order ship if I pay for expedited service for an order placed on the weekend / when your offices are closed / on a holiday?

When you pay for expedited service, please remember that our office hours are Monday - Friday from 8:30 am - 5:00 pm Pacific Time.  Orders are only processed and shipped during normal business hours.  Once we open...expedited orders are pulled and shipped with priority.  Priority orders placed after 2:00 pm Pacific Time will be processed the morning of the next business day.

Why does my tracking number says "Not Found"?

It can take up to 24 hours before a tracking number appears.  If you received a shipping confirmation email, your item is on it's way to you but has not yet been scanned by USPS/FedEx.

INTERNATIONAL ORDERS & SHIPPING
What countries do you ship to?

You can find them HERE.

Do I have to pay customs/taxes/fees once the parcel arrives in my country?

Yes, it is your responsibility to pay all tariffs, duties and taxes.

My order didn't arrive.

It is possible that your international shipment may experience delays beyond our control.  If your package has not arrived after 21 days, we consider it "lost" and you can contact customer service and we will be happy to assist you.

QUALITY CONTROL
Uh oh.  Something is wrong with my order or product.  What do I do?

Contact our Customer Happiness Department and we will be glad to assist you.  Please have your order number handy so we can get right to business.

If you have a quality issue with a product that you bought from another source, please return it to the place of purchase.

What is your return policy?

You can take a look at it HERE.